Refund & Returns Policy
Last Updated: 12/1/2022
1. Damaged or Defective Products (Must be reported within 15 days of delivery)
If you receive a damaged or defective product, please follow these steps:
- Send an email to support@waxnax.com with your 5/6 digit order number.
- Include pictures or videos clearly showing the issue you’re experiencing with your product.
- Our team will review the information and work to resolve the issue promptly.
2. Incorrect Item Received (Must be reported within 5 days of delivery)
If you received the wrong item, please follow these steps:
- Send an email to support@waxnax.com with your 5/6 digit order number.
- Attach pictures of everything you received in your package.
- Once we receive this information, we will process your claim and work to resolve the issue.
3. Missing Item (Must be reported within 5 days of delivery)
If you are missing an item from your order, please follow these steps:
- Send an email to support@waxnax.com with your 5/6 digit order number.
- Attach a picture of everything you received in your package.
- Our team will review the information and process your claim to ensure you receive the missing item.
4. Returns
We accept returns for orders placed on our website within 30 days from the date the item was delivered. To initiate a return:
- Send an email to support@waxnax.com with your 6-digit order number.
- Attach pictures of the unused items you want to return.
- Our team will guide you through the return process.
Used Products
Due to the nature of the products we sell, we cannot accept returns for used items due to legal and hygienic reasons. If you encounter issues with your item, reach out to us at info@waxnax.com, and we will do our best to assist you.
