
SHIPPING & RETURN POLICY
Last Updated: 03/21/2025
WaxNax Shipping & Return Policy
Shipping Policy
1. How Can I Track My Order?
Once your order is shipped, you’ll receive an automatic shipping email with a tracking number. Be sure to check your inbox or spam/junk folder for updates.
2. Order Processing Time
Orders ship Monday – Friday.
Standard processing time is 24-48 hours.
Processing times may vary during sales or Limited Edition drops.
3. Discreet Packaging
All orders are shipped discreetly with "WaxNax, LLC" on the sender label.
4. Shipping Methods & Estimated Delivery Times
USPS First Class Mail: 3-8 business days
USPS Priority Mail: 1-3 business days
FedEx Ground: 1-5 business days
UPS 2Day: 2 business days
UPS Overnight: 1 business day
Note: Weekends are not counted as business days, and delays may occur due to high demand or external factors.
5. Package Tracking Updates
If your tracking status shows "Pre-Shipment" or "Package Pending Acceptance," it means the package was picked up in bulk. Tracking updates may be delayed until the package is scanned again.
6. International Shipping
USPS International Shipping: 8-14 business days.
Customers are responsible for import taxes, customs duties, and any other fees imposed by their country.
7. Address Corrections & Order Cancellations
If you need to change your address or cancel your order, email info@waxnax.com ASAP.
While we’ll do our best to accommodate changes, we cannot guarantee modifications once an order has shipped.
Return & Exchange Policy
- Returns: We accept returns for both defective and non-defective products.
- Exchanges: Exchanges are allowed.
- Product Condition: Items must be new and unused.
- Return Window: You have 10 days from delivery to initiate a return.
- Method: Returns are processed by mail only.
- Return Label: Customers are responsible for return shipping costs.
- Restocking Fees: No cost to the customer.
- Refund Processing Time: 7 days after the return is received.
For any return requests, please contact info@waxnax.com with your order number and details.